Senior Client Development Manager

Location: bristol
Salary: £60,000 to £70,000 + Benefits
Call: 0117 321 0588
email: nick@REDLANDSEARCH.COM

Come and work for the UK's fastest-growing and most exciting law firm! This role focuses on Public Sector - an area of business that has long been core for the firm, but has seen revenues treble in the past couple of years. We are looking for someone with extensive Public Sector BD or Client Development experience within a law firm or similar professional services organisation. This is a brand new role for the organisation and the career prospects are unrivalled.

Job Introduction

Open, collaborative, and supportive - just three words to describe our working culture. Join us as a Senior Client Manager and your hard work will be valued, your ideas recognised and you’ll be empowered to develop and progress in your career.

You have the opportunity to join a genuinely client-centric law firm that advises many of the UK’s leading public and private sector organisations. You will be responsible for developing our most significant public sector client relationships, with a focus on central government and major blue light services. You will also influence the direction of our public sector practice.

This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Bids Manager, Bids Executive and a Client Development Executive, as well as business services professionals from across the wider BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability and Risk teams.

In return, you will be invested in. The firm wants you to be successful. You will receive a bespoke, ongoing training programme to ensure you develop your commercial and technical skills to allow you to deliver the varied workload to a high standard. As a member of the Support team, you will be a vital part of the firm's continued success. There isn't an "us and them" mentality and you will be recognised for your hard work and support.

Main Responsibilities

The role - internally

• Create and deliver an over-arching BD and marketing plan for the public sector

• Work with Client Relationship Partners and their teams to create and deliver strategic client development plans for a small number of key clients in the public sector

• Run regular, output-focussed client team and segment meetings to share knowledge, identify opportunities for cross-selling and plan client development activities

• Share relationship investment, service delivery and client development best practice

• Use the client intelligence portal and CRM system to capture client insights

• Promote the work being done through internal communications channels

The role - externally

• Support Client Relationship Partners and their teams by identifying and converting opportunities to grow client relationships

• Lead on all aspects of Public Sector Panel and Framework management, ensuring the firm meets the needs of its clients and leverages the opportunities these panels present

• Manage regular relationship reviews with clients and support the wider Client Listening Programme

• Actively build your own network of client relationships with key contacts at the public sector clients (e.g. Panel Managers, Procurement teams, In-house lawyers, etc.)

• Lead on major bids/panel reviews for clients and share relevant client information with those working on other proposals and sales opportunities

• Work with our Communications team to build the firm’s profile and reputation in the Public Sector through thought-leadership campaigns, events (virtual and in-person), client insights and PR activity